You recently hired a new member to your SLMC team. During her 6-week orientation, you discovered Kim had excellent clinical skills, but her therapeutic communication skills were inferior compared to the rest of your team. She is now working on her own, and some staff and patient complaints have been reported to you regarding her poor communication skills. As the nurse administrator, discuss your next steps for this situation and your rationale. Outline a plan to review with Kim to resocialize her to her role and make her feel like a valued part of your team.
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