Case: Massachusetts General Hospital’s Pre-admission Testing Area (PATA)
McCarty, Kelsey, Gallien, et al. (2012, January 3). Massachusetts General Hospital’s Pre-admission Testing Area (PATA). MIT Sloan School of Management. Case: 11–116. Retrieved from https://mitsloan.mit.edu/LearningEdge/operations-management/PATA/Pages/default.aspx
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The Pre-Admission Testing Area (PATA) is an outpatient clinic at Massachusetts General Hospital responsible for conducting preoperative assessments of surgical patients prior to their procedures. Set in June 2009, this case study describes the conditions of this busy outpatient clinic prior to a process improvement effort by a collaborative team of MIT Sloan students and faculty and MGH clinicians and administrative staff. It also examines the complete PATA experience from both the patient and provider perspective. The importance of improving PATA is emphasized through a description of how this relatively small clinic has a very large downstream effect on the MGH operating rooms and the entire perioperative care system.
You are required to review the entire case study information available at the reference above and write a paper based on the suggested case questions below.
READ the information provided by the resources and references on the Background page. Understand the theory and concept of process management and productivity improvement.
NOTE: Cite the references in the Background, as well as additional references you use in your Case paper.
The report should be at least 5–6 pages and submitted by the Module 1 due date.
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