TOTAL QUALITY MANAGEMENT

SLP focuses on the quality and quality management of your company.

Session Long Project

Using the fictitious company from the previous SLPs, continue to develop the company profile and operating information. This is a very open-ended SLP, and it will give you an opportunity to expand your knowledge and use creativity in providing the solution to the challenges.

Identify how your company uses quality management. Categorize the quality problems in your company, and identify different areas for quality measurement and management. What types of quality tools and techniques are the best to be employed, process control, quality tools, employee involvement? Consider quality management programs such as TQM, Six Sigma, ISO9000, etc. How might these be employed, and which of these do you think are best for your company?

This paper should be approximately 3–5 pages in length counting the introduction, body, and summary. Include references and cite them properly in the paper. Generally, at least three references should be used.

SLP Assignment Expectations

• First discuss a recap of your company and provide any additional information about it that will be necessary and/or an interesting background to a discussion of quality and quality management.
• Identify at least three areas of types of quality focus (e.g., product quality, etc.). Discuss these areas and explain why quality is important.
• What are some quality tools and techniques that can be used to chart, diagnose, and improve quality in these three areas?
• Discuss the types of quality programs and recommend what you think is the best program or programs for your company to use and explain why.
• There is no right or wrong response, so be creative and use your knowledge to compile the paper.

Review all of the resources for this Module. Use them to help you create/invent issues about quality and how you would improve.

Look for additional references about the type of business you are operating with specific information about improving quality.