Scenario: You work as a public relations advisor for a pizza restaurant chain called Expressio Pizza, but recently a number of complaints have appeared on the review website ‘Trip Adviser’ in relation to the Lewisham branch. You need to present the complaints in the feedback to the chain’s senior management. Firstly you will need to identify what the customers are upset about, and then write the issues up in a professional, academic style. Write 500-700 words that explains customer issues for the company owner. You must write in formal, academic style. You must not use any direct quotations from the customers. You do not need to write an introduction, only present the information so that it can be inserted into another document. References are not required for Task C You must use the customer feedback below to explain to the owner what you perceive the problem to be caused by. You may make up to three suggestions about how these issues could be resolved.
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